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LinkLane

WhatsApp for business operations

Cloud API messaging, shared inbox, and developer tools — built for teams that support customers every day.

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Built for the way teams work

What LinkLane already delivers in production.

Shared inbox

Handle customer chats in one place

Live conversation list, agent replies with text or files, and a clear service-window status so your team knows when free-form replies are allowed.

Official API

Send with Meta Cloud API

Per-tenant WhatsApp credentials, approved templates, and delivery tracking — without unofficial tools or risky workarounds.

Chatbot + handoff

Automate first, then take over

Menu-style chatbot answers common questions. When an agent replies, the bot pauses so customers get a human conversation.

Developers

Connect your own systems

REST APIs, outbound webhooks, and shipment-style notifications so WhatsApp fits into the software you already run.

Everything you need to operate

Grouped around the jobs your team actually does — support, messaging, and platform control.

Support desk

  • Shared inbox with live updates
  • Agent text & media replies
  • Chatbot pause when agents take over
  • Message logs and exports

Messaging

  • Official Meta Cloud API
  • Approved message templates
  • Shipment-style notify APIs
  • Delivery status tracking

Platform

  • Multi-tenant roles & access
  • Developer API & webhooks
  • Billing, wallet & invoices
  • Knowledge AI (console + WhatsApp)
  • Call Center module (entitlement-gated)

What’s next

We’re extending LinkLane carefully — based on real operations needs, not a race to copy every marketing checkbox.

  • Multi-agent assign, “My chats,” and simple routing
  • Template broadcast campaigns with basic reports
  • Manager analytics (volume, delivery, bot vs agent)
  • Team invite UX for roles (owner / supervisor / agent)
  • Call analytics & business-initiated WhatsApp calls

Start with the console

Sign in to manage inbox, templates, APIs, and tenants.

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