Shared inbox & agents
- Live conversation list
- Assign & My chats
- Text & media replies
- Service-window awareness
VYNO
by LinkLane Systems
Solutions
Built for how teams operate WhatsApp — from live agent replies to system-triggered templates.
Official WhatsApp & templates
- Official WhatsApp Business connection
- Approved message templates
- Delivery tracking
- Shipment-style customer updates
Chatbot + handoff
- Menu-style automation
- Pause when agents reply
- Welcome & unknown flows
- Knowledge AI answers
Knowledge AI
- Document library per client
- Console Q&A testing
- Helpful WhatsApp answers
- Works with chatbot and agents
Integrations
- Secure system connections
- Status updates to your apps
- Customer button replies
- Ready-to-use integration guides
Call Center
- Entitlement-gated module
- Inbound WhatsApp calling
- Agent seats & desk
- Doesn’t break live chat